FAQs

CAN I EAT THE METALLIC DRAGEES/SPRINKLES?

Our sprinkles contain metallics which are either silver, gold, multicolored or all combined. They are sugar coated dragees in the shape of hearts, squares, rods and beads in a non-toxic silver, gold, metallic purple, blue, pink or green food color. These colors are approved for use/eating in other territories such as Canada and Europe, but have not yet been assess by the USA FDA. And this is why they are labeled *THIS PRODUCT IS FOR DECORATIVE USE ONLY. Is basically up to the consumer to eat them or not.

CAN YOU TELL ME IF THE PRODUCT IS GLUTEN FREE?

Some of our products DO NOT contain nuts or gluten as an ingredient, some of its components are manufactured in facilities that process allergens. There is always a chance of cross contamination.

CAN YOU TELL ME THE SHELF LIFE FOR YOUR SPRINKLES?

18 months after purchase. But, they can last several years if they are stored in a cool, and dry environment. Color fading can be caused by direct exposure to sunlight; keep light sprinkles in the dark, such as: light teal, baby blue, light pink.

HOW LONG DO I HAVE TO WAIT TO RECEIVE MY SPRINKLES?

Orders take 1-2 business days to process during regular calendar dates. During holiday seasons orders can take from 2-5 business days.

Remember carriers always give an estimate it is not certain it will arrive on a specific date. If you need something expedited or want to confirm it will arrive at an specific time please email us at info@pixiedustsprinkles.com .

RETURN POLICY

All sales are final. We cannot accept returns on food-related products/items.

In the event that your order was damaged due to your carrier services we won't be able to refund your order but we can start a claim with the carrier.

If you receive any damaged products, please email Info@pixiedustsprinkles.com we will come up with a solution. *This also applies to bundle sprinkle boxes. We will start a claim with the carrier you chose at checkout and you will receive a store credit once the claim is solved.